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Posts tagged with customer service
When customer promises go missing
I recently went to Melbourne for 4 days of R&R with the 19-year-old Daughter and Heir. We flew Qantas, and upon arrival in Melbourne, learned that my suitcase made it on to the same flight, but Daughter’s didn’t. “No worries” the Baggage Services Representative minced, “It’s on the next flight from Brisbane. We’ll get it [...]
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Can someone please Twelp?
Sitting in the 3 Store at Bondi Junction trying to get a dodgy wireless modem sorted out, it struck me there was something wrong with this picture as the dumbstruck shop assistant was hung up on by technical support for the 4th consecutive time. This also coincided with the fact that I had just demolished [...]
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Don’t Suck
Many of you will have heard the story of the dissatisfied United Airlines customer, Dave Carroll, who tried in vain to get compensation for a broken guitar, damaged by ground crew. His story is a real ‘Dave and Goliath’ tale. In complete frustration at poor customer service he wrote and performed a song about his experience, [...]
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What is acceptable mobile etiquette?
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New campaign to connect with Brisbane
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Someone is wrong on the internet
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Come Play in the Wintergarden
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Kony 2012: Are we victims of a social media stunt?
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Time to resurrect the Bundy Bear?
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What do you do for a living?
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Hyundai goes mental
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What a great idea!
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Project Glass
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Deb: You're probably fighting a losing battle, Mel. I t...
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Nicole Earley: I can definitely relate Mel. Just last night I was...
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Kevin Moreland: I agree Mel. I also agree with Jo, the etiquette i...
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Jo Stone: Great post Mel - can I add to that -'Not in import...
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Laura: Great campaign! I love the montage and all the new...
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